DELIVERY INFORMATION
At Lullaby Lane Children’s Boutique we hope your order reaches you safely.
UK Standard Delivery
We currently deliver to addresses throughout the United Kingdom.
- Orders over £50: Free UK standard delivery
- Orders under £50: The delivery charge will be displayed at checkout
- Estimated delivery: Usually within 3–5 working days after dispatch
Delivery times are estimates and may be affected by busy periods, bank holidays, adverse weather or circumstances outside our control.
UK Delivery Charges
We use Royal Mail tracked delivery services to ensure your order reaches you safely.
Standard UK Delivery — £3.95
Sent using Royal Mail Tracked 48.
Delivery usually takes two to three working days after your order has been dispatched.
Express UK Delivery — £4.95
Sent using Royal Mail Tracked 24.
Royal Mail aims to deliver your parcel on the next working dayafter dispatch.
On occasions we may have to use a courier service especially for heavier or larger parcels.
Current DPD UK prices start at:
Parcel service | Price from |
Standard UK | |
10 kg parcel | £7.81 |
20 kg parcel | £10.31 |
25 kg parcel | £11.56 |
30 kg parcel | £12.81 |
These are online starting prices. The final charge depends on the parcel’s weight, dimensions, destination, whether it is dropped off or collected, and whether weekend or premium delivery is selected.
Free UK Delivery
Enjoy free standard UK delivery when you spend £50 or more.
Order Processing
Orders are normally prepared and dispatched within one to two working days. Orders placed during weekends or bank holidays will be processed on the next working day.
Once your order has been dispatched, you will receive an email containing your Royal Mail tracking information.
Highlands, Islands and Northern Ireland
Our standard UK delivery charges apply to England, Scotland, Wales and Northern Ireland. Deliveries to some remote areas, including the Scottish Highlands and Islands, may take slightly longer.
Important Delivery Information
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including severe weather, bank holidays or disruption within the Royal Mail network.
Please check that your delivery address is complete and correct before submitting your order. Lullaby Lane Children’s Boutique Ltd cannot accept responsibility for delays caused by an incomplete or incorrect address.
For assistance with an order or delivery, please contact Lullaby Lane Children’s Boutique Ltd.
Processing Your Order
Orders are normally processed Monday to Friday, excluding bank holidays.
Once your order has been dispatched, you will receive a confirmation email. Tracking information will be provided where this service is available.
Orders placed during weekends or bank holidays will be processed on the next working day.
Personalised Products
Personalised products are made especially for you and may take longer to prepare.
Please allow approximately 7–10 working days before dispatch, unless a different production time is shown on the product page.
Please check all names, spellings, dates, sizes and personalisation details carefully before submitting your order. We cannot accept responsibility for errors entered by the customer.
Separate Deliveries
Where an order contains products with different preparation times, the items may be sent separately. You will not be charged additional delivery costs unless this has been agreed with you in advance.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Additional delivery charges may apply if an order is returned to us because:
- The address provided was incorrect or incomplete;
- Delivery was refused;
- The parcel was not collected from the carrier; or
- The carrier was unable to complete delivery.
Delayed or Missing Orders
Please check your tracking information and any safe places around your property before contacting us.
If your order has not arrived within the expected delivery period, please contact us through our Contact Us page, quoting your order number.
We will contact the delivery provider and investigate the matter. A replacement or refund will be arranged where the parcel is confirmed as lost.
Damaged Parcels
Please inspect your order as soon as it arrives.
If your parcel or an item has arrived damaged, contact us within 48 hours where reasonably possible. Please include:
- Your order number;
- A description of the damage;
- Photographs of the item;
- Photographs of the packaging and delivery label.
Reporting damage promptly helps us resolve the matter with the delivery provider. This request does not affect your statutory consumer rights.