FREQUENTLY ASKED QUESTIONS

How do I place an order?

Choose the product, size and any available options before selecting Add to Basket. When you are ready, proceed to checkout and enter your delivery and payment information.
You will receive an order confirmation by email after your order has been successfully placed.
You will receive an order confirmation by email after your order has been successfully placed.

I have not received my confirmation email. What should I do?

Please check your junk, spam or promotions folder.
If you still cannot find the email, contact us through our Contact Us page with your name and delivery postcode. We will check whether your order was received.

Can I change or cancel my order?

Please contact us as soon as possible.
We may be able to amend or cancel an order before it enters processing. However, changes cannot be guaranteed once an order has been prepared, personalised or dispatched.
Personalised products may enter production shortly after an order is placed and cannot normally be changed or cancelled after production has begun.

Which payment methods do you accept?

We accept secure payments through the options displayed at checkout, which may include:
Visa;
Mastercard;
Google Pay;
Other debit or credit cards supported by our payment provider.
Payments are processed securely by Stripe or the payment provider shown during checkout.

Is it safe to shop on your website?

Yes. We use secure payment processing and appropriate website security measures.
We do not normally receive or store your complete card details.

How much is delivery?

UK standard delivery is free on orders over £50.
For orders under £50, the delivery charge will be displayed clearly before you complete payment.

How long will my order take to arrive?

Standard UK orders are usually delivered within 3–5 working days after dispatch.
Personalised and made-to-order products may require approximately 7–10 working days before dispatch. Any different preparation time will be shown on the product page.

Can I track my order?

Tracking information will be included in your dispatch email where tracked delivery is available.
Some smaller parcels may be sent using a service that provides delivery confirmation rather than full journey tracking.

What should I do if my order is delayed?

Please check the tracking information and any safe places around your property.
If your parcel has not arrived within the expected delivery period, contact us with your order number and we will investigate with the delivery provider.

What should I do if an item arrives damaged or incorrect?

Please contact us promptly and include your order number, photographs of the product and photographs of the packaging.
We will review the issue and arrange an appropriate refund, replacement or return.

Can I return an item?

Most unused, non-personalised products ordered online may be returned after notifying us within 14 days from the day after delivery.
The product must be returned within a further 14 days and should be unworn, unwashed and in a resaleable condition with its original tags and packaging.
Please read our Returns and Exchanges page for full details.

Do you offer exchanges?

Yes, subject to availability.
Contact us before returning the product so that we can check whether the required replacement is in stock. Alternatively, you may return the original product for a refund and place a new order.

Can personalised products be returned?

Personalised and custom-made products cannot normally be returned or exchanged simply because you have changed your mind.
We will assist where a personalised product is faulty, damaged, incorrectly produced by us or does not match the information submitted with the order.

How do I choose the correct size?

Please use the sizing information provided on the relevant product page.
Sizing may vary between brands. Where you are unsure, contact us before ordering and we will be happy to provide any additional product measurements available to us.

Will sold-out products return?

Some products may be restocked, while seasonal or discontinued items may not return.
Where available, you can register for a restock notification or contact us to ask about a particular product.

Can I use more than one discount code?

Only one promotional or discount code can normally be used per order unless the promotion states otherwise.
Discount codes must be entered before payment is completed and cannot usually be added retrospectively.

Can discounts be used on sale products?

Promotional codes and loyalty rewards cannot normally be used on sale products unless the offer specifically states otherwise.

Do you offer gift messages or gift wrapping?

Gift options will be shown on the product page or during checkout where available.
Please ensure any gift message is entered correctly, as we may be unable to change it after processing begins.

How do I contact you?

Please use the Contact Us page on our website or email: